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wish商户平台取消订单赔款政策

2024-01-01 14:01:26
By 肉食症少女

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wish商户平台取消订单赔款政策


Wish 致力于提供出色的用户体验，并为用户带来最好的产品。为了创造良好的用户体验，wish商户平台制定了“取消订单赔款政策”。商户可以在赔款声明发布后的3个工作日内对这些赔款提出申诉。

常见问题解答：

  1. 为什么要对取消订单处以赔款？

    Wish 致力于提供出色的用户体验，并为用户带来最好的产品。对取消订单处以赔款有助于保护并创造良好的用户体验。

  2. 哪些订单会被视为在确认履行之前被取消或退款的订单？

    在wish商户平台的内部跟踪信息表明订单确认履行之前已在 Wish 系统中被退款的订单。

    这里只考虑由商户退款的订单，不考虑由用户取消的订单。

  3. 如果我遇到涉嫌欺诈行为的订单，该怎么办？

    Wish 推出了一些保护商户免受不良或欺诈型用户侵害的功能。因此，商户应正常履行该订单。

  4. 如果取消订单会怎么样？

    如果订单在确认履行前被取消或退款，商户将被处以每笔违规订单2美元的赔款。

  5. 可以对取消订单赔款提出申诉吗？

    商户可在赔款声明发布后的3个工作日内对这些赔款提出申诉。

  6. 如果用户地址不正确怎么办？

    商户应按照用户提供的收货地址履行订单，如果后期出现用户未收到货物的问题，可以提出申诉。 

  7. 哪里可以查看被处以赔款的订单？

    如需查看所有赔款，请点击此链接。您可以在该页面筛选订单赔款。

    您也可以直接点击此处查看所有取消订单赔款。

wish商户官网原文详情：

Order Cancellation Penalty Policy


Wish is dedicated to providing high-quality customer experience and bringing the best products to our customers. In order to create a positive customer experience, the Order Cancellation Penalty Policy is implemented. Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

FAQ:

  1. Why is there an order cancellation penalties?

    Wish is dedicated to providing high quality customer experience and bringing the best products to our customers. This penalty helps to protect and create a positive customer experience.

  2. What is considered an order that is cancelled or refunded prior to confirmed fulfillment?

    This means that the order was refunded in Wish system prior to the confirmed fulfillment as provided by our internal tracking source.

    Orders that are considered are refunded by Merchant. Orders cancelled by customer will not be considered.

  3. What if I come across an order believed to be fraudulent?

    Wish has implemented features to protect merchants from bad or fraudulent users. Merchants should fulfill the order as normal

  4. What is considered a cancellation?

    If an order is found to have been cancelled or refunded prior to confirmed fulfillment, the merchant will be penalized $2 per violating order.

  5. Can the cancellation penalty be disputed?

    Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

  6. What if the customer address is incorrect?

    Merchants should fulfill the order to the customer's provided shipping address and file a dispute to resolve any future delivery issues that may arise.  

  7. Where can I see which orders have received penalties?

    To view all penalties, check out the link here. From there you will be able to filter all penalties for your orders.

    You can also go directly here to view all order cancellation penalties.

 文章内容来源：wish商户官方网站  


（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）


常见问答(FQAS)


问题一:如果取消正常订单,能否获得全额退款?

正常订单如果在24小时内取消,则可以获得全额退款。24小时后如果订单已进入处理阶段但没有发货,则根据情况可以获得部分退款或无退款。一般而言,已进入发货流程的订单一般不予退款。

问题二:如果商品有质量问题,能获得什么赔付?

如果商品有质量问题,Wish商户平台将根据下列规则给予购买者相应赔付:如实未拆封的商品,按全额赔付;拆封但未使用的商品,按新品80%价值赔付;部分使用的商品,根据损耗程度按比例赔付。购买者需要提供商品图片和使用说明进行说明。

问题三:如何申请订单退款或商品质量问题赔付?

申请订单退款或商品质量问题赔付,购买者需要在WishAPP商品详情页点击“申请退款/赔付”按钮开始退款/赔付申请流程。商户平台会在3个工作日内完成审核,如申请理由成立则释放赔付金额。

取消订单赔款

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