跨境电商物流跟踪

物流时间长是跨境电子商务的一个主要问题，因此为了能为客户提供一个好的购物体验，卖家要不时地和客户进行跟进，如果包裹显示在途，请买家耐心等待。

(1)如果使用的挂号运输方式，如EMS或者DHL等

Sample 

Dear Valued Customer,

We are happy to inform you that your purchase has been dispatched! The typical time of arrival is between 7 and 10 days. If your item does not arrive within 10 days, please let us know.

After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it's a great way to help others make purchases like yours!

Thank you for your cooperation, and we look forward to providing you with the best buying experience again on AliExpress!

Yours sincerely,

(2)如果使用的是挂号大小包

Sample 

Dear Valued Customer,

We are happy to inform you that your purchase has been dispatched! The typical time of arrival is between 14 and 39 days. If your item does not arrive within 39 days, please let us know.

After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it's a great way to help others make purchases like yours!

Thank you for your custom, and we look forward to providing you with the best buying experience again on AliExpress!

Yours sincerely,

Seller Name

Sample  

Dear Customer,

Thank you for your patience. We confirmed that your order was mailed(order No:xxx) on January 20th. However, the tracking information shows it's still on the way. We were informed that the package did not arrive yet due to a shipping delay from the delivery company. If you do not receive your package before January 20th, we can resend your order or apply a full refund to you as per your choice. If you have any further questions, please feel free to contact us directly and we will be glad to assist you.

Best Regards,

( your name )

跨境电商物流跟踪 常见问答(FQAS)

跨境电商物流跟踪是指在商品从跨境电商平台上购买后，通过物流系统追踪商品从发货到送达的整个过程。

您可以通过跨境电商平台提供的订单跟踪功能或者物流公司的官方网站，输入您的订单号或跟踪号码进行查询。

“包裹在途中”通常意味着您的包裹正在运输途中，这是正常现象。您可以耐心等待几天，如果长时间没有更新，可以联系物流公司或跨境电商平台客服咨询。

“清关中”表示您的包裹正在海关进行清关手续，这是国际物流过程中的一部分。您可以耐心等待，通常情况下，清关过程会在几天内完成。

如果您的订单显示“投递失败”，可能是由于配送地址错误、收件人不在家等原因造成的。您可以联系物流公司或跨境电商平台客服重新安排投递。

如果订单显示“已签收”但您没有收到包裹，首先确认一下是否有其他人代签收了您的包裹。如果确认无误，您可以联系物流公司或跨境电商平台客服查询签收情况并寻求解决方案。

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