Damir Kovacevic

InfoDom Ltd.

InfoDom is focused on the modernization and development of business infrastructure and ICT solutions related to the transformation of the public sector and increasing the competitiveness of the private sector in the EU, as well as in small countries and developing countries. The basic approach to business development is encouraging cooperation at a national level: government, industry and universities, especially in the field of R&I and in the field of lifelong learning (to achieve at the highest level the general goal of national prosperity). In order to achieve business excellence and economic sustainability of business systems, an "agility" in business systems (companies) is necessary. Agility is achieved through four perspectives for which the InfoDom Group provides support in developing these competencies: productivity, flexibility, adaptability and organizational awareness. Utilizing knowledge management systems (KMS), new methodology are introduced whereby no individual consultants are used only consultation portals. The InfoDom Group with the associated scientific research institute ILBA, covers the entire cycle of creation and use of knowledge, and offers services based on knowledge and customer support for the exploitation of systems based on knowledge and innovation (knowledge-based economy), and all this on the basis of five competency groups: - Digital transformation - Consulting, BPM, CRM, ERP and Interoperability - Consulting services for Smart Cities - System integration and implementation - Product and application development InfoDom Group includes companies from Zagreb (InfoDom and Teledom), London (United Kingdom), Sarajevo (Bosnia and Herzegovina), Belgrade (Serbia ) and Podgorica (Montenegro) and a network of partner companies in countries where it does not have its own company. Through its export program, the InfoDom Group combines cooperative activities with that of suppliers and partners in order to increase absorption of new business models and ICT solutions in EU countries and countries in transition. Utilizing certified business statuses, the InfoDom Group participates with the world's leading technological principals: IBM, Microsoft, Oracle, and Partners for "Open Technologies". Our concern about the quality of InfoDom products and customer satisfaction is certified with ISO 9001 : 2015 Quality Management System, for business processes: business process reengineering, information systems design, development and maintenance of software and project management. With ISO / IEC 27001 system for managing information security we guarantee our customers the highest level of security when delivering application services over the internet and we assure the continuity of monitoring and continuous improvement of information security. Implementation of the ISO / IEC 20000-1:2011 Standard acknowledges a consistent approach and efficient IT service management that we provide to our customers, as well as compliance with best world practices.