Frederick Machibya

PCCI GROUP

Leading Customer Experience and Operations outsourcing provider in emerging markets, PCCI Group has quickly emerged as a key player delivering consistent and branded customer engagement. Founded in September 2001, the Group now has several locations across Africa and employs over 2,500 of people. We bring tailored value added solutions to our customers in the management of their customer experience with a range of capabilities in the areas of BPO contact centres, points of service and face-to-face interactions management, self-service and big data insights through our sites located in 20 locations across the globe. PCCI Group delivers its services primarily in English, French, with + 10 languages covered and has multiple fortune 500 companies as clients including European and African leaders in telecommunications, media, BFSI, energy, retail & tourism. PCCI Group is part of Teyliom Global Capital. More information can be found at www.pcci-group.com