跨境电商跟踪未回复客户

在与客户进行日常沟通时，客服人员给客户发回报价或还盘邮件后，经常会发现之前联系的客户一直没有回复;即使客服人员做到很及时的回复，甚至是“秒回”，也没收到客户的回应。对于这类客户，客服人员可采取以下措施，有针对性地追踪未回复客户。

首先，客服人员给客户回复完有关商品价格的邮件 1~2天后，如果没有收到客户回复，可以发一封确认邮件，咨询客户是否收到邮件，并重新发一次报价给客户，最后向客户强调公司商品的优良品质与公道价格。当然，如果客服人员能拿到客户的联系方式，直接与客户进行电话联系，这样会更好。下列范文可供参考。

范文

Dear XXX,

Wish you have a nice day!

May I ask whether you have received my quotation? If not, you can find the quotation in the attachment. Please feel free to contact me, if you have any idea. We will do our best if you can give any advice to us.

Looking forward to your reply ASAP.

Best regards.

范文

Dear XXX,

Hope you are fine, my friend.

I haven't received any information from your side since my last quotation. May I have your thoughts about our offer? If you are not happy with it, please just contact me. We are sure we can work it out to your satisfaction. You will find our products superior in quality with good prices.

If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.

Best wishes.

范文

Dear XXX,

We are writing to check whether you have received our last quotation on our PC Girl Case for iPhone 5S (SKU: 72156) dated 20 Dec 2013.

You may rest assured the quality for the goods you selected is quite good. Should you have any concern, please feel free to communicate with us online.

Awaiting your immediate response. Thank you.

范文

Dear XXX,

We are sorry to contact you again on our last quotation regarding our PC Girl Case for iPhone 5S(SKU: 72156) dated 20 Dec 2019.

In past several years, we have established good relationship with many other dealers worldwide. You can rest assured that your price will be profitable. We are expecting your comment no matter what it is. 

With kind regards to you and your family.

跨境电商跟踪未回复客户 常见问答(FQAS)

如果客户在一定期限内未回复，请通过其他渠道（如电话、短信）联系客户，并保留所有沟通记录。

您可以在跨境电商平台上查看消息的发送状态，也可以通过其他渠道询问客户是否收到了您的消息。

长时间未回复可能会影响您的业务，因为及时沟通是促成交易的重要环节。您可以尝试多种联系方式，但如果客户仍未回复，可能需要考虑其他客户。

您可以提供更具吸引力的产品信息和优惠，及时回复客户的问题，以及建立良好的客户关系，这些都可以提高客户回复率。

一旦客户回复您的消息，及时进行跟踪和回复，并尽力满足客户的需求，以促成交易。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）