优质沟通：速卖通订单发货提醒

速卖通交易中的优秀沟通模板——提醒卖家已发货

为了让买家获得更好的购物体验，必须对各方面的细节做好准备，完善服务并给客户留下美好初印象。以下是总结的一些优秀的模板，可以用来提醒卖家已经发货。

一、当买家光顾店铺，询问产品信息时

重点是要在初步沟通时表达出你的热情，尽量把产品情况介绍清楚。

例如：

“Hello, my dear friend. Thank you for your visiting to my store, you can find the products you need from my store. If there is not what you need, you can tell us, and we can help you to find the source,please feel free to buy anything! Thanks again.”

二、鼓励买家提高订单金额和订单数量，提醒买家尽快确认订单时

例如：

“Thank you for your patronage,if you confirm the order as soon as possible, I will send some gifts. A good news: recently there are a lot of activities in our store.If the value of goods you buy count to a certain amount, we will give you a satisfied discount.”

三、发货之后提醒买家已经发货时

例如：

“Dear friend, your package has been send out, the tracking NO. is 0000000000 via DHL,please keep an eye on it, hope you love our product and wish to do more business with you in the future. Good luck!”

“Dear customer,we have sent the goods out today, and we can receive the tracking number after 12 hours later, we'll send you message when we receive it.”

“The goods you need had been sent to you.It's on the way now. Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.”

四、当完成交易，卖家表示感谢，并希望买家能够再次光顾时

例如：

“Thank you for your purchase, I have prepared you some gifts,which will be sent to you along with the goods. Sincerely hope you like it. I'll give you a discount, if you like to purchase other products.”

五、推广新产品，采购季节期间根据自己的经验，给买家推荐自己店铺中热销的产品时

例如：

“Hi friend, Christmas is coming, and Christmas gifts have a large potential market.Many buyers bought them for resale in their own store, it 's high profit margin product, here is our Christmas gift link,Please click to check them , if you want to buy more than 10 pieces, we also can help you get a wholesale price. Thanks.”

以上是五个关于速卖通交易中的优秀沟通模板——提醒卖家已发货的文章。希望这些文章能够帮助大家更好地进行业务沟通和处理交易相关问题。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

请检查订单详情,如果物流公司已经收货但订单状态未更新,这种情况通常是由于物流系统与网站数据同步有延迟导致的。大多数情况48小时内会自动更新,如果超过48小时仍未更新,请联系客户服务人员。

可以的,您可以在“个人资料”中设置邮件通知功能。我们将根据您设置的通知内容和频率向您发送发货邮件提醒。

您可以登录账户,进入订单详情页面,物流信息下将显示详细的物流轨迹和跟踪号。如果尚未发货,请耐心等待几天,物流信息将会及时更新。

由于个别快递出现延误等Transport异常情况都有可能。一般来说,95%的订单能于3个工作日内送达。如果有任何延误,请与客服联系,我们将记录延误情况,给您提供进一步处理建议或补偿。