如何有效回复速卖通询盘中涉及物流问题的情况

物流遇到问题的沟通模板

一、因为物流风险，无法向买家国家发货时给出的回复

Dear X,

Thank you for your inquiry.

l am sorry to inform you that our store is not able to provide shipping service to your country.However, if you plan to ship your orders to other countries, please let me know; hopefully we canaccommodate future orders.

l appreciate for your understanding!

Sincerely,

( Your name)

二、已发货并告知买家

Dear X,

Thank you for shopping with us.

We have shipped out your order (order ID: xxx) on Feb.10th by EMS. The tracking number isxxx. It will take 5-10 workdays to reach your destination, but please check the tracking number forupdated information. Thank you for your patience!

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

三、物流遇到问题

Dear X,

Thank you for your inquiry; I am happy to contact you.

We would like to confirm that we sent the package on 16 Jan, 2012.However, we were informedpackage did not arrive due to shipping problems with the delivery company. We have resent yourorder by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination.We are very sorry for the inconvenience. Thank you for your patience.

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

四、如果买家希望提供样品，而贵公司不能提供时，可以这样回复

Dear X,

Thank you for your inquiry; I am happy to contact you.

Regarding your request, I am very sorry to inform you that we are not able to offer free samples.To check out our products we recommend ordering just one unit of the product (the price may be alittle bit higher than ordering a lot). Otherwise,you can order the full quantity. We can assure thequality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.

If you have any further questions, please feel free to contact me.

Best regards,

(Your name)

总结：以上是速卖通询盘回复中的沟通模板，包括因为物流风险无法向买家国家发货时给出的回复，已发货并告知买家，物流遇到问题以及如果买家希望提供样品而贵公司不能提供时能这样回复的相关内容。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

一般常见的物流问题包括:发货延误、物流跟踪无法查询到信息、快递损坏、签收问题等。

对于发货延误的问题,可以先和物流公司联系核实发货情况,如果确实延误需要商家主动解释原因和赔偿好说辞,争取客户谅解。同时可以提供其他补偿,如延长退货时限等。

对于快递跟踪无法查询的问题,可以请客户提供快递单号,然后联系物流公司跟进查询具体发货和当前位置信息,给予客户一个明确的解答。如果真的无法查询到,还需要寻找补偿措施,如重新寄送货物等。

对于快递损坏问题,需要让客户提供详细损坏图片作为证据,同时与物流公司进行反馈,由物流公司负责赔偿。对于签收问题,可以请客户提供签收截图进行证实,并商议补发货物或退款作为解决方式。