与客户交流时怎样解决物流问题——速卖通询盘回复模板

速卖通询盘回复中的沟通模板——物流遇到问题

一、无法向买家国家发货

当我们的商店无法向买家所在国家提供运输服务时，可以使用以下模板进行回复：

Dear X,

Thank you for your inquiry.

l am sorry to inform you that our store is not able to provide shipping service to your country.However, if you plan to ship your orders to other countries, please let me know; hopefully we canaccommodate future orders.

l appreciate for your understanding!

Sincerely,

( Your name)

二、已发货并告知买家

当我们已发货并需要告知买家时，可以使用以下模板进行回复：

Dear X,

Thank you for shopping with us.

We have shipped out your order (order ID: xxx) on Feb.10th by EMS. The tracking number isxxx. It will take 5-10 workdays to reach your destination, but please check the tracking number forupdated information. Thank you for your patience!

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

三、物流遇到问题

当我们的物流出现问题时，可以使用以下模板进行回复：

Dear X,

Thank you for your inquiry; I am happy to contact you.

We would like to confirm that we sent the package on 16 Jan, 2012.However, we were informedpackage did not arrive due to shipping problems with the delivery company. We have resent yourorder by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination.We are very sorry for the inconvenience. Thank you for your patience.

If you have any further questions, please feel free to contact me.

Best regards,

( Your name)

四、无法提供样品

当买家希望提供样品而我们不能满足时，可以使用以下模板进行回复：

Dear X,

Thank you for your inquiry; I am happy to contact you.

Regarding your request, I am very sorry to informyou that we are not able to offer free samples.To check out our products we recommend ordering just one unit of the product (the price may be alittle bit higher than ordering a lot). Otherwise,you can order the full quantity. We can assure thequality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the keyto a successful business.

If you have any further questions, please feel free to contact me.

Best regards, (Your name)

结语

以上是速卖通询盘回复中的沟通模板，希望对您有帮助。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

我们通常使用顺丰速运等全国一级物流公司为您发货,请确认收货地址无误后确认下单。收到您的订单后,我们会在1个工作日内为您发货,并通过物流公司为您提供详细的运输跟踪信息。

您可以登录速卖通交易页面,查询订单状态即可查看物流状态的实时跟踪。若快递公司网站也支持查询,也可以查询快递公司网站查询您的物流 estado。

对于本店正常发货的商品,我司提供7天无理由退货服务,若因商品质量问题可获得退货或换货。但我司不承担因客户主观原因导致的退货费用,如地址错误等情况。

如果收到商品有质量问题,请先与我们客服人员反馈,提供商品照片以及质量问题详情,我们会督促厂家为您更换或退款处理。同时请尽量保留商品及相关包装。一般7个工作日内给您确认处理结果。