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免费试用这篇文章介绍一下速卖通平台无法完成付款的原因(英文版)。
Why did my payment fail?
lf your payment for an order has failed, please check it is not due to the following situations:
Card security code failed
Please note that an incorrect card security code could cause payment failure. Card security codeis the short numeric code on the back of your credit card. Please verify that you have entered thecorrect card security code and try again.
Insufficient fund
lf you meet the insufficient fund error log when you make payment by credit card, please makesure that you have sufficient funds in your account and that payment for your order does not exceedyour credit limit.
Please also make sure you have used a Visa or MasterCard personal credit card to finish payment,because at present debit card or business card is unable to be supported.
The credit card type that we accept
When you choose Visa and MasterCard as payment methods,please make sure your Visa orMasterCard is a personal credit card. The following types of credit cards are currently unable to beaccepted: charge cards, business/commercial cards,Visa and MasterCard debit card.
Exceed limit
Please make sure the order amount does not exceed your credit card limit. Or the payment isunable to go through smoothly.
The 3-D security code failedPlease make sure that:
(1) Your credit card should be authorized by your credit card issuer to make an online paymentby activating 3-D Security Code.
(2) Your credit card has activated 3-D security code.If you have not activated 3-D Security Code,please contact your card issuer with this issue.
The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is calledMasterCard Secure Code.
以上是英文版本的速卖通平台无法完成付款的原因,希望对您有帮助。
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Some common reasons why payment may not go through on Taobao include insufficient balance, incorrect payment details, expired credit card, or network issues. Please check your order and payment information are correct and your account has enough balance to cover the order amount.
What should I do if the payment fails?If the payment fails, first check that your payment details like name, card number, expiration date are correct. You may also want to try another payment method if available or top up your balance if paying from an Alipay account. If the issue persists, please contact Taobao customer support for assistance.
Will I be charged if the payment fails?No, you will not be charged if the payment fails on Taobao. The payment status will show as failed and you need to initiate the payment again or contact customer support to help resolve the issue. Make sure to have enough balance or valid payment details ready before retrying payment.
How long does it take for a refund to process?It usually takes 3-5 business days to process a refund on Taobao. However, it may vary depending on the payment method. For bank transfers, it can take a little longer. You can check the refund status on your order page or contact customer support for more information.