速卖通询盘回复中的沟通模板——物流遇到问题

分享三个询盘回复的沟通模板。

1、因为物流风险，无法向买家国家发货时给出的回复

Dear X,

Thank you for your inquiry.

l am sorry to inform you that our store is not able to provide shipping service to your country.However, if you plan to ship your orders to other countries, please let me know; hopefully we canaccommodate future orders.

l appreciate for your understanding!

Sincerely,

( Your name)

2、已并告知买家

Dear X,

Thank you for shopping with us.

We have shipped out your order (order ID: xxx) on Feb.10th by EMS. The tracking number isxxx. It will take 5-10 workdays to reach your destination, but please check the tracking number forupdated information. Thank you for your patience!

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

3、物流遇到问题

Dear X,

Thank you for your inquiry; I am happy to contact you.

We would like to confirm that we sent the package on 16 Jan, 2012.However, we were informedpackage did not arrive due to shipping problems with the delivery company. We have resent yourorder by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination.We are very sorry for the inconvenience. Thank you for your patience.

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

如果买家希望提供样品，而贵公司不能提供时，可以这样回复:

Dear X,

Thank you for your inquiry; I am happy to contact you.

Regarding your request, I am very sorry to inform you that we are not able to offer free samples.To check out our products we recommend ordering just one unit of the product (the price may be alittle bit higher than ordering a lot). Otherwise,you can order the full quantity. We can assure thequality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.

If you have any further questions, please feel free to contact me.

Best regards,

(Your name)

以上是速卖通询盘回复中的沟通模板，希望对您有帮助。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

对不起,由于近期疫情影响,各地段运输时间都比原计划长,我们卖家无权决定物流运输时间。根据合同约定,逾期交货但未超7日内即无需赔付违约金。我们会跟进物流情况,一旦货物送达将第一时间联系您。请您谅解,给您带来不便深感抱歉。

您好,请提供货号或开船信息,我们这里有几种方式可以帮您查询物流状态: 1. 登录速卖通,进入【购物车】-【订单详情】页面,可以查看最新物流跟踪情况; 2. 直接拨打货运公司客服电话,咨询物流状态; 3. 联系我们,我们会联系货运公司查询详细物流进度。请放心,我们会竭尽全力为您解答。如有任何问题,请告诉我,共同解决。

对不起,我们本次采购货物已由第三方物流公司负责送达,无法更换快递公司。根据物流合同约定,一旦发货我们就无法自主决定其他物流方案。不过我们会进一步联系物流商,尽量推进送货进度。如果实在不满意,也可以选择退款结束本次交易。请您谅解,给您带来不便很抱歉。如有任何问题,请告诉我们,一定竭尽全力为您解答。