速卖通询盘回复中的沟通模板——提醒买家尽快付款

分享三个询盘回复的沟通模板。

1、提醒买家尽快付款

Dear X,

we appreciated your purchase from us. However, we noticed you that haven't made the paymentyet.This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get the item.

lf you have any problems making the payment, or if you don 't want to go through with the order,please let us know. We can help you to resolve the payment problems or cancel the order.

Thanks again! Looking forward to hearing from you soon.

Best regards,

(Your name)

Dear X,

We appreciate your order from us. You have chosen one of the bestsellers in our store. It's verypopular for its good quality and competitive price. Right now, we only have X lots of the X colors left.we would like to inform you that this product has a high risk of selling out soon.

We noticed that you hadn 't finished the payment process for the order. We'd like to offer you a10% discount on your order, if you purchase now. We will ship your order within 24 hours once yourpayment is confirmed. lf you nced any help or have any questions,please let us know.

Best regards,

( Your name)

PS: we are one of the biggest suppliers on AliExpress. With more than 3 years' experience inworld trade, we are able to provide the best price,the highest quality and the superior service. Weinspect our products before shipping them out and provide a one-year warranty for all products. Wepromise to give you a full refund if the products are not as described.

lf you have any questions, please contact us; we are happy to help you.

2、订单超重导致无法使用小包免邮的回复

Dear X,

Unfortunately，free shipping for this item is unavailable; l am sorry for the confusion.Freeshipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail.However, the item you would like to purchase weighs more than 2kg. You can either choose anotherexpress carrier, such as UPS or DHL (which will include shipping fees, but are much faster). You canplace the orders separately,making sure each order weighs less than 2kg, to take advantage of freeshipping.

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

3、海关税(customs tax)

Dear X,

Thank you for your inquiry and I am happy to contact you.

l understand that you are worried about any possible extra cost for this item. Based on pastexperience, import taxes falls into two situations.

First, in most countries, it did not involve any extra expense on the buyer side for similar smallor low-cost items.

Second, in some individual cases，buyers might need to pay some import taxes or customscharges even when their purchase is small. As to specific rates,please consult your local custonsoffice.

l appreciate for your understanding!

Sincerely,

( Your name)

以上是速卖通询盘回复中的沟通模板，希望对您有参考作用。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

亲爱的买家:很高兴您对我的产品感兴趣。根据速卖通政策,请您在收到系统邮件后的3天内完成付款,否则我会自动取消订单。请您尽快完成付款,以便我能及时发货,给您带来更好的购物体验。如果付款有任何困难,请联系我,我们将共同解决。祝您购物愉快!

亲爱的买家,非常感谢您对我这个卖家及商品的信任与支持。不过根据速卖通规则,如果在收到系统邮件的48小时内还未付款,订单将自动取消。请您尽快完成购买,以便及时发货,给您带来更便捷的购物体验。如果付款方式有任何问题,请与卖家联系,一定可以解决。再次感谢您,祝您购物愉快!

亲爱的买家,真抱歉听说您付款时出现了问题。请您简单描述下出现的问题,我会尽快核实并帮您解决。同时,您可以考虑使用其他付款方式,例如支付宝或微信支付等。无论如何,我们都很乐意为您解决任何问题,给您一个畅快的购物体验。请放心,一定可以很快解决的。如果还有任何需要帮助的,请告诉我。