速卖通询盘回复中的沟通模板——回应买家砍价

分享五个速卖通询盘回复中的沟通模板，留言和站内信通用。

1、催促下单，库存不多

Dear X,

Thank you for your inquiry.

Yes, we have this item in stock. How many do you want?Right now, we only have X lots of theX color left. Since it is very popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible.Thank you!

Bcst regards.

(Your name)

2、回应买家砍价

Dear X,

Thank you for your interest in my item.

l am sorry but we can't offer you that low price you asked for. We feel that the price listed isreasonable and has been carefully calculated and leaves me limited profit already.

However, we'd like to offer you some discounts on bulk purchases. If your order is more than Xpieces, we will give you a discount of xx%off.

Please let me know for any further questions. Thanks.Sincerely,

( Your name)

3、断货(out of stock)

Dear X,

We arc sorry to inform you that this item is out of stock at the moment. We will contact thefactory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link tocheck them out.

http://www.aliexpress...

Please let me know for any further questions. Thanks.

Best regards,

( Your name)

若因周末导致回复不够及时，则应先表示歉意，因为错过了最佳24 小时回复时间，可通过主动打折的方式嬴取客户。

Dear X,

l am sorry for the delayed response due to the weekend.Yes, we have this item in stock.And toshow apology for our delayed response, we will offer you 10% off. Please place your order beforeFriday to enjoy this discount. Thank you!

Please let me know if you have any further questions.Thanks.Best regards,

(Your name)

4、关于支付(选择Escrow，提醒折扣快结束了)

Hello X,

Thank you for thec message.Please note that there are only 3 days left to get 10% off by makingpayments with Escrow (credit card,Visa，MasterCard，Money Bookers or Western Union).Pleasemake the payment as soon as possible. I will also send you an additional gift to show our appreciation.

Please let me know for any further questions. Thanks.

Best regards,

( Your name)

5、合并支付及修改价格

Dear X,

lf you would like to place one order for many items, please first click“add to cart", thcn"buynow", and check your address and order details carefully before clicking "submit". After that, pleaseinform me,and l will cut down the price to US$XX. You can refresh the page to continue yourpayment. Thank you.

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

以上是五个客户沟通模板，希望对您有参考作用。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

买家提出的砍价金额,我们还需要根据自己的成本进行判断。一般来说,如果砍价金额超过30%以下,我们可以考虑满足其需求;如果砍价金额超过30%,我们可以委婉地解释商品的成本价,并提供较好的价格让买家选择。

您可以回复买家类似以下内容:感谢您的购买意向。经过核算,商品的成本价为XX元,为给您提供最优质的服务体验,我们能提供XX元的优惠价格。如果对方价格依然无法满意,也可以解释明白我们提供的这个价格已经是实际成本之下的优惠价格了,希望买家能够理解。

不建议直接拒绝买家的砍价要求。您可以采取以下方式回复买家:1. 耐心解释商品成本价格;2. 提出一个 ourselves 能够接受的价格范围;3. 表达理解买家追求最佳价格,但也请买家理解我们的成本情况。通过沟通寻求一个双方都能接受的价格。

如果买家再次提出砍价,我们可以:1. 再次解释商品成本,并表示已经提供我们能接受的最低价格;2. 表达希望尽快完成交易;3. 说我们如果再降价,就无法实现回报成本了,希望买家能理解购买此商品;4. 是否考虑其他优惠方式,如赠送Free Shipping等。通过诚恳、互相协商的态度争取交易。