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免费试用下面是一封成功通过申诉的申诉邮件,可供需要进行申诉的卖家参考。但要注意,卖家账户被关闭的原因有很多,卖家要根据不同的原因撰写不同的申诉邮件,绝对没有所谓的“万能模板”可供卖家使用。这封申诉邮件只是给卖家提供一个思路,指导卖家如何有针对性地准备自己的申诉邮件,至于申诉邮件的具体内容,卖家还要自己构思和编辑。
Dear seller support
Today we received a notice from Amazon saying that ourselling privilege has been removed because we sold counterfeitproducts.I immediately check all the listings that Amazonmentioned.
First of all, as a seller who just sold on Amazon for a shorttime, we lacked awareness of Amazon rules and did not understand Amazon's rules very well.
Secondly, as the listings stated by amazon, we don't know thatthis product is with its own brand, to this point we acknowledgeit is our fault.I have deleted all the listings mentioned aboveand will never sell it again.
Through my account seller rating and customers feedback,wethink Amazon should be able to recognize that we are a goodsellerwithgoodproduct quality.weneverzotcustomercomplaints and bad reviews.we hope that Amazon can take thisinto consideration.
Ifyou can give us a chance, our plan of actions are asfollows:
1.Thoroughly,we will see through all the policies and rulesabout selling on your platform.
2.we will carefully check the listings in our account to seeif there has some SKU which do not meet your requirements.Oncefound,they will be deleted immediately and will not be soldagain.
3.we willcheckall the products we've been sold, anycomplaints or product issues we will solve them in proper waywithin 12h in favor of the customer's right.
4.For new products that will be selling later,if there isanyuncertain information,I willinmediately consult Amazonrather than blindly sell it.
I hope that Amazon can provide us with a chance to changeagain.We will do our best to work on Amazon's sales in thefuture with the utmost effort and the most serious attitude.
Look forward to your reply
The most sincere greetings
以上是亚马逊卖家账户被关闭后的申诉邮件模板,希望对您有帮助。
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亚马逊可能关闭您的卖家账户的原因包括:违反亚马逊的政策或条款,如假冒商品或提供虚假信息;账户欺诈行为,如重复退货或欺诈性广告;客户服务态度不佳,如拒绝退货或批评等。具体原因您可以咨询亚马逊进行确认。
我如何申诉亚马逊关闭了我的卖家账户?您可以登录亚马逊商家中心,选择“账户和设置”页面下的“账户状态”进行在线申诉。请详细描述您的情况并提供充分的证据证明您没有违规的行为。申诉后请耐心等待亚马逊回复。如果在一定时间内未得回复,您也可以选择用邮件或电话方式联系亚马逊卖家支持团队。
申诉成功的可能性有多大?亚马逊会根据每个案例的具体情况进行判断。如果您能够真诚反思错误并提供足够有效的反驳证据,申诉成功的可能性会大一些。但亚马逊保留最终决定权。即便申诉失败,您也可以采取其他补救措施,例如重新开通新账户等。