违规review申诉信

Dear Seller Performance Team,

Thank you for informing us that our selling privileges have been removed because we manipulate product reviews. Any attempt to manipulate ratings, feedback, or reviews is prohibited.We profoundly realized that it is a very seriously wrong behavior violating Amazon policy. According to Amazon’s suggestion, we have made a complete and thorough investigation regarding the problem?and actions to avoid similar violations again.

1. What reasons caused the issue:

Recently our company recruited some new sales employees?for?expanding?our business scale on Amazon, however, we didn’t carry out a systematic and effective training regarding the Amazon policy for the new employees immediately. One new employee made a mistake and manipulated product reviews, which is prohibited by Amazon policies.

2. ?Detailed information Amazon required.

(1) All methods we used to post or ?obtain customer reviews.

(a) From the third parties who can provide the review service. We ask them to post the customer reviews.

(b) From emails the reviewers sent on Amazon. We received some emails from the reviewers who provided the customer reviews.

(2) Contact information for any third parties we engaged to obtain prohibited reviews.

http://www.xxx.com

(3) Identifying information for any customer accounts we or third party used to post prohibited reviews.

Attachments are the related customer accounts we used to post prohibited reviews.

(4) List of any prohibited reviews remaining on the Amazon site.

Attachments are the related prohibited reviews remaining on the Amazon site for your reference.

3. Actions we have taken to resolve the issue.

(1) Provide the remaining prohibited reviews and the information of the third party who posts?prohibited reviews.

According to Amazon’s requirement, we have provided the remaining prohibited reviews and the information of the third party who posts prohibited reviews. We guarantee that the similar problem won’t happen again.

(2) Strictly inspect all our listings.

Once we received the notification that our selling privilege was removed, we checked whether all the other listings have the similar problem immediately. All the related products have been double checked?and?guaranteed?that all the reviews are normal. We promise that all the listings don’t have the similar problem now.

(3) Strengthen staff training.

We will enhance Amazon policy training for the employees and make sure that every sales employees are clear about the detailed policies on Amazon. Meanwhile, we have invited some?experienced people to train our new sales employees until they?master all the related knowledge regarding Amazon policies?in order to avoid such mistakes caused by human?factors. In addition, for the future business on Amazon, we will not only seek for expanding the scale of sales on Amazon, but also make sure all the products comply with the Amazon’s polices. We believe that we can do it better with a professional, skilled, and expanded sales team.

(4) Improve our product quality to make sure that every customer can be satisfied and leave the positive reviews initiatively.

All our products have been checked by professional QC team to make sure that they are fully functional and as described. Meanwhile, we have strictly checked the supplier’s qualification. We timely change?the supplier If the they are?not qualified. We deeply realize that what we should do is to try our best to provide our mutual customers with the premium products and satisfactory after-sale service, rather than manipulate customer reviews.

4. Actions that we will take to ensure similar situation won’t happen again:

(1) Strictly check the listings before uploading on Amazon.

We have set up a special team for fulfilling our shop’s daily work in order to provide our mutual customers with a better shopping experience.?All?products must be double checked by the sales employees and the sales manager?before uploaded on Amazon.?Meanwhile, it is promised to completely put an end to the violation actions against the Amazon rule before a product is uploaded. We guarantee that all the products?obey to laws and Amazon’s policies, all the reviews are normal and reasonable.

(2) Strickly check our employees?qualification.

We will strictly check our employees qualification. We will timely change?the employees if they are found not qualified?to make sure that all our listings meet the requirements and policies on Amazon.

(3) Regularly check our listings and product reviews.

All listings and product reviews will be regularly checked to make sure that they all comply with the policies and requirements on Amazon. We guarantee that the similar problem won’t happen again.

(4) Timely check product reviews and improve our service.

(a) On one hand, customer service training on all aspects of product knowledge. Get familiar with the company's products?and improve the effectiveness of the page description.

(b) On the other hand, check our emails, feedback and product review timely. Besides, send emails to our mutual customers regularly?and get their feedback regarding our products and service. Reply customers messages?within 12 hours?and?try our best to, conscientiously analysis the causes of the problem?customers encountered, and provide them?with a satisfied solution as soon as possible. We guarantee that the similar problem will not happen again.

(c) In order to provide our mutual customers with a better shopping experience, we guarantee that we will help them exchange the products for free under 1 year warranty.

(5) Implement the FBA plan for more and more listings.

In order to give our mutual customers a better shopping experience, we will use FBA service for more and more listings as soon as possible. We trust in Amazon's distribution capabilities and after-sales customer service capability. FBA can always win customers’ favor by timely delivery and courteous service.

(6) Improve communication with Amazon.

If we are not sure whether our behavior complies with policies on Amazon, we will actively contact with Amazon immediately and won’t blindly upload the products and manipulate product reviews again.

(7) Carefully learn and strictly obey Amazon’s policy.

We have carefully learned “Prohibited seller activities and actions” , and “Condition Guidelines” etc. Meanwhile, we will strictly obey Amazon’s policy. We guarantee that the similar problem will not happen again.

Amazon sets out the highest standards towards product quality and customer satisfaction and that is also what we are working for. It is necessary for each seller to create a?better shopping environment?together. As you know, we are a new seller; we will never do the similar violations again. Therefore, we will strictly obey the Amazon sales rule, try to maintain the good Amazon reputation in promoting Amazon to be the best shopping and sales platform

With the above improvements, we have full confidence that we can do it better and want to stay with Amazon’s business and grow together. We sincerely hope that you can give us an opportunity?to improve and we will use our actual action to reciprocate our customers’ trust on?us. We have confidence to do it better! Please let us know once you have received this email or if you have any further information you want us to provide.

Looking forward to hearing from you soon.

Thanks for your kind help and have a nice day.

Best Regards,

XXXXX

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常见问答(FQAS)

可能的原因包括你提交的申诉内容不合理,证据不足,或者违反平台政策。你可以检查原来提交的申诉形式和内容是否完整并且提供有效证据。如果还是不清楚原因,可以与客服人员进行交流。

根据不同平台规则,你可能可以重新提交review申诉。但是内容需要具备新信息,比如提供更充分的证据。重复提交相同内容很可能还是会被拒绝。在重新申诉前,建议检查原申诉对比平台反馈,找出优化空间。

如果review申诉成功,不当评价可能会被平台删除。但成功与否不一定能改变产品或服务本身带来的影响。申诉成功主要可以纠正不当负面评价,维护自己的信誉。以后应继续提供优质产品和服务,重视每个客户的体验。

申诉期间,不要与其他用户发生争执,也不要对立或攻击其他人。保持事实陈述的态度,提供清晰证据支持自己的说法。任何人身攻击行为都可能影响申诉结果。同时也不要进行毁坏他人或诽谤行为,以免面临法律后果。