亚马逊客服常用英语有哪些？模板介绍

一家亚马逊店铺包含了很多工作人员，比如亚马逊的运营人员，亚马逊的客服等等，不同的工作岗位都有不同的工作内容，对于客服来说，需要有常用的话术，那么亚马逊客服有哪些常用的英文话术呢？

我已经收到您的邮件。

I have received your email (yesterday/last week/this morning……).

Your email has been received.

我不太明白您的意思。

I do not quite understand what you meant.

I have some problem understanding what you meant.

我明白您的意思。

I know what you mean.

I understand what you mean.

能具体解释一下么？您能在说的清楚一点么？

Could you please put it in a clearer way?

Could you please explain it in detail?

Could you please further explain it?

What do you mean exactly by saying……？

谢谢。

Thanks a lot.

Thank you very much.

非常感谢您的回信。

Thanks very much for your early reply.

Thank you for your email.

可以请你在明天以前回复吗？

Can you please reply before tomorrow?

如果你能马上回复，讲不胜感激。

Thank you very much if you can answer it immediately.

希望尽快得到您的回复。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated.

Your early reply will be highly appreciated.

掌握了基本的话术之外，客服的反应能力是非常重要的，反应能力很有帮助提升客服的回复效率，这个能力是需要通过不断的熟练和积累的。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

常见的问候语包括:How can I help you? / What can I do for you? / Hi, how are you doing today? / Hello, what do you need help with?

在提出问题时最好尽量给出详细信息,如产品名称、问题发生时间、问题具体表现等,这有助于客服更快地理解问题并给出正确答复。

解决问题后,不妨说一声多谢,如\"Thank you for your help.\"或\"I appreciate you taking the time to assist me.\"这会让客服感觉工作的成果被认可,也提高下一轮服务的积极性。

一般可以说\"If you have no other questions, I'm happy to end our chat here. Thank you again for contacting us today.\"或\"Please let me know if you have any other issues. Thank you and have a good day.\"进行告别。