了解亚马逊客服的常用英语及其模板内容

亚马逊客服常用英语

一、收到邮件

1.I have received your email (yesterday/last week/this morning……).

2.Your email has been received.

二、理解不清

1.I do not quite understand what you meant.

2.I have some problem understanding what you meant.

三、明白意思

1.I know what you mean.

2.I understand what you mean.

四、具体解释

1.Could you please put it in a clearer way?

2.Could you please explain it in detail?

3.Could you please further explain it?

4.What do you mean exactly by saying……？

五、表达感谢

1.Thanks a lot.

2.Thank you very much.

六、回复感谢

1.Thanks very much for your early reply.

2.Thank you for your email.

七、尽快回复

1.Can you please reply before tomorrow?

2.Thank you very much if you can answer it immediately.

八、期待回复 1.I’m looking forward to your early reply.

2.Your promote reply will be greatly appreciated. 3.Your early reply will be highly appreciated.

九、客服能力 掌握了基本的话术之外，客服的反应能力是非常重要的，反应能力很有帮助提升客服的回复效率，这个能力是需要通过不断的熟练和积累的。

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常见问答(FQAS)

Hello,thanks for contacting Amazon support. How can I help you?

Certainly, what product would you like information about? I'll be happy to check the details for you.

For shipping cost and delivery date, please provide me with the product name, your location and order number if available. I'll look it up and get back to you right away.

Placing an order is easy. Simply browse or search for the items you want, add them to your Shopping Cart, and proceed to checkout. During checkout, you'll need to provide your shipping and payment details to complete the purchase.

I understand the concern. Please give me more details about the issue so I can review it and determine the best solution. Your satisfaction is important, so let's work together to resolve this quickly and smoothly.

No problem, returns are simple. Just go to \"Your Orders\" and click \"Request return\" for the item. Print the return label and ship the item back within 30 days for a full refund. Please let me know if you have any other questions during the process.