Shopify商户官网原文详情：

Returns and refunds

You can refund an entire order or part of an order from the Shopify POS Orders screen.

Refunded items are added to the inventory of your Shopify POS app's assigned location.

Refund an order

1. On the home screen of the Shopify POS app, tap ≡.

2. Tap Orders.

3. Tap the order of the item being returned.

4. Tap Return.

5. Use the + and - to enter the quantity of each item that you're refunding.

6. Tap Next.

7. Optional: If you don't want to return an item to your inventory, then tap Restock at this location, disable the restock option and tap Save.

8. Optional: Tap Refund shipping to refund the cost of shipping.

9. Optional: Enable Refund balance to gift card to issue a gift card to the customer for the refund amount. The gift card product needs to be published to the POS sales channel for this option to be available.

10. If the customer used more than one payment method, then you can split the refund between the same payment methods that they used. Tap Edit in the Amount to Refund section and enter the amount that you want to refund to each payment method.

1. Optional: Add a reason for the return.

2. When you're ready to process the refund, tap Refund.

3. Tap Mark as refunded.

4. Optional: Provide a receipt to the customer.

5. Tap Done.

文章内容来源：Shopify商户官方网站

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

客户可以通过Shopify商店联系客服,说明需要退货的产品和理由。商家后台可以审核通过退货单,并告知客户邮寄回退货地址和流程。收到货后,商家确认无误后将充值客户订单金额。整个流程一般需要5-7个工作日。

客户购买产品后若需要退款,可以登录Shopify商店账号,进入“订单记录”,选择需要退款的订单,点击“请求退款”,填写理由。商家后台审核通过后,将在3-5个工作日内将款项退还至客户原支付账户。

Shopify POS标准Politicy下,退货与退款一般不收取手续费。但如果因客户主观原因造成产品无法再销售,商家可以收取一定退货费用以弥补经济损失。

申请退货时,需要提供原始购买发票扫描件或订单截屏。申请退款时,需要提供相关记录截图以证明购买细节。二手产品或非质量问题无权申请退换货。