通过参加“Wish 退货项目”，商户可以降低与物流无关的退款率并回收被退款的产品。具体而言，据相关数据显示，参加“Wish 退货项目”商户的妥投后退款率与未参加该项目的商户相比低30%。

目前，退货地址位于美国的商户可将其产品加入美国用户退货项目。如果用户基于合理原因要求退款，其需要将产品退回指定的退货地址。

本文将解答有关“Wish 美国退货项目”的常见问题。商户可点击此处查看项目概览。

1. 参与“Wish 美国退货项目”需要提供哪些信息？

如需将产品加入“Wish 美国退货项目”，商户必须提供以下信息： 

• 美国退货仓库地址

• 每件产品的物流信息：

• 长度和周长的总和（长度 + 2倍宽度 + 2倍高度）：≤ 330厘米（130英寸）

• 重量：≤ 31公斤（70磅）

产品加入退货项目后，如果美国用户基于合理原因（例如质量问题）要求退款，其必须将相应产品退回至商户位于美国的退货地址，方可获得退款。用户将使用 Wish 基于产品物流信息生成的预付退货配送标签。退货配送标签费用将从商户的账户余额中扣除。

您可以参阅此常见问题解答，详细了解如何为产品添加物流信息。

2. 哪些产品可以参加“Wish 美国退货项目”？

Wish 平台上有物流信息的产品即有资格参与“Wish 退货项目”。对于美国退款项目，如果商户要收取美国用户的退货，其必须在美国设有退货仓库。当用户基于合理原因要求退款时，只有配送至美国的产品才会被退回至美国仓库。

3. 如何将产品加入退货项目？

商户可以参阅此篇常见问题解答文章，了解如何手动和通过 API 启用退货服务。

Wish Returns Program for the United States

The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaim refunded products. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% lower post-delivery refund rate than those not participating in the program.

Currently, merchants with a U.S. return address may enroll their products for domestic returns from U.S. customers. If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address.

This article walks merchants through some commonly asked questions about the Wish Returns Program for the U.S. Merchants may read more information about the program overview here.

1. What information do I need to provide in order to enroll my products in the Wish Returns Program for the U.S.?

To enroll products into the Wish Returns Program for U.S. orders and returns, merchants must provide the following information: 

• A U.S. return warehouse address

• Logistics information per product:

• Combined Length and Girth (L+2W+2H): ≤ 330cm (130in)

• Weight: ≤ 31kg (70lb)

Once products are enrolled for returns, U.S. customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's U.S. return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product's logistics information. The return shipping label fee will be deducted from the merchant's account balance.

You can learn more about how to add logistics information for your products in this FAQ here.

2. What products are eligible for the Wish Returns Program for the U.S.?

Products with logistics information in Wish are eligible for the Wish Returns Program. For U.S. returns, merchants must have a return warehouse in the U.S. if they wish to receive returns from U.S.-based customers. Only products shipped to the U.S. will be returned to the U.S. warehouse when a refund is requested for an eligible reason.

3. How do I enable returns for my products?

Merchants may consult this FAQ article for a step-by-step walkthrough of enabling returns manually and via API.

文章内容来源：wish商户官方网站