退货等其他情况邮件模板

1.发货后跟踪客户

Dear Carol

Thanks for choosing our shop, we have dispatched your order as soon as purchased, here is the order id number:******.

You can track it on www.17track.net .once transfer information update, we will also inform you,hope you can receive it in time. if you have any problems about our service, welcome to contact us, we promise 100% customer satisfactory thanks for positive rating, regards

2.客户因订购的商品大小不合适导致退货

Dear （buyer'name）

Thank you so much for your great support on us.

I am sorry for the inconvenience that the product didnt fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply. Best Regards

3.卖家发错地址

Dear Carol

Thank you so much for your great support on us. What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will
make you the full refund.

Waiting for your reply and hope your kind understanding. Best Regards

4.卖家发货到达时间

Dear Carol

Thank you so much for your great support onus.

Usually it takes about 7-15days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest. Best Regards

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

您好,如果您需要退货或退款,请按以下流程操作:

您好,对于即将派送的订单,如果需要延迟发货,请在2个工作日内通过客户服务协助修改订单信息。如已超过2个工作日,订单将自动发货,此时如果需要延迟,建议您主动联系快递公司延迟领取。

您好,一般而言,我们会在7工作日内完成退款处理。但若遇重大节假日期,手续可能需要较长时间,请谅解。同时,由于银行处理时间,实际退款到账可能需2-5个工作日。如有任何问题,请随时联系我们。

您好,对于正常退货,我们会自行承担退回商品的运费。但若退货因您个人原因造成的包装或商品损坏,即使同意退货,运费也需要您自行承担。请检查好商品再包装退回,以免产生额外费用。