交期投诉：外贸往来中如何应对？

如何应对交期投诉？

一、了解和调查具体情况

在外贸往来中，交期的投诉是经常会碰到的。订单生产中有很多不稳定因素，加上客户在订单操作中会提出这样或那样的修改意见，时间上就难以控制。另外，货代和船公司也可能会推迟船期，甚至会出现爆仓、甩柜的情况。因此，当收到客户的投诉时，业务员需要第一时间了解和调查具体情况，并及时向客户反馈。

二、邮件模板

Dear Amanda ,

Well received your claim for late delivery time. However，there are several reasons for this result.

Firstly , we received the L/C draft approximately 20 days after PO received.And we could do nothing but waiting for your L/C opening.

Secondly ,revising artwork according to your request takes more than 3 days for confirmation. And we couldn't do the mass production before getting your final approval.

Thirdly , your forwarder adised us that you already corfirmed the shipping date and cargo cut-off date , and haver't doubted about this.

In some respects ,we're also partially to blame. As a matter of fact ,we could inform you some more days ago before shipment,and our colleagues for order follow-up should also pay more attention to your orders.

In the near future，I'm sure that we'll keep the channels of our communication open and avoid any potential danger for our business.

Thanks and best regards ,

Leo

三、常用语句

1.The fault lies with our company for not re-checking the shipping date with you.

2. We're willing to accept part of the blame.

3.There are several reasons for this delay.

4.Im sorry to inform you about the shipment delay on such short notice.

5. To recap，we won't accept any additional charge for this delay.

以上就是关于交期投诉的应对邮件模板，希望对您有帮助。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

如果发生交期延误的情况,首先应及时以邮件或电话方式与对方联系,明确交期延误的原因,要求对方给出书面解释。同时要保留相关邮件通讯或通话记录以备后用。如果对方无法给出合理解释或承诺补救措施,可以要求支付违约金或取消订单。

如果对方无法及时交货,可采取以下措施:1.要求对方书面说明延期原因及补救措施;2.要求对方支付违约金;3.有权部分或全部取消订单;4.保留追究法律责任的权利。

如果产品存在质量问题,可向对方提供详细的质量问题报告及截图、图片等证据,并要求对方确认问题及提供解决方案。如果问题无法及时解决,可以要求提供同样或更好的退货或换货服务,如果造成经济损失,也可以要求提供相应的赔偿或补偿。

投诉时应保持友善而理性的态度,明确提出问题,提供相关证据,并给对方留有解决的机会。不要情绪化,也不要直接上升调解机构或法律途径。通过与对方友好沟通解决大多数问题,可以维护好长期合作关系。如果协商无法解决,可以报告高级管理人员或第三方调解机构进行处理。