如何同外贸客户谈判索赔金额

在收到客户索赔的申请后，难免会面临一个严重的问题，就是赔款的数额。具体赔多少？怎么赔？有没有变通且让双方都相对容易接受的方案？这才是我们业务员需要考虑的。不是一味让步，或是一味强硬就可以解决问题。

谈判需要技巧，需要让双方减少彼此的损失，为未来的继续合作铺平道路，而不是出了问题一味逃避责任，做一锤子买卖。

一、邮件模板

Dear Melisa ,

l have discussed with my boss about the compensation cost. We couldn't accept the double charge for this order.

Actually ，all the items should be recalled. But it is unfair to charge us all the products cost，freight cost，import tax & your retail margin. We sent you the final samples before mass production , and were confirmed by your engineering team. It is obviously that the quality was OK.

By the way ,all of our products were UL approved ，and strictly according to US standard. It is unfortunately that we have to recall the products to avoid the potential danger. But in our opinion，we could realize each other to improve the situation.

Please help to find our 2 suggestions as follows :

1. We could transfer the money back for this order , without any additional charge. In future orders this year , we could keep the price and give you a 20% discount as compensation.

2. We'll ship a newe wave of products as quickly as possible ，and accept to give you USD 3 000 as compensation cost.

Please check with your manager and give me reply soon.

Best regards,

Yan

二、常用语句

1. After due consideration，we accepted to pay for GBP 800 as compensation charge.

经过相关考虑，我们同意赔付800英镑。

2. Although we enjoy your products，we have to find an alternative because you don't have the CE certificate.

尽管我们很喜欢贵公司的产品，但我们还是得寻找另外的供应商，因为你们没有CE证书。

3. It is unfair to charge us all the compensation cost.

要我方承担所有的赔款是不公平的。

4. We have suffered a serious setback due to your poor quality.The claim was more than USD 3 0O0.

由于你方的质量问题，我们遭受了重大损失。索赔的费用要超过3000美元。

希望上述内容对各位有所帮助。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

索赔金额需要基于实际产生的损失计算,如货物损坏了需要保价金额补偿,交货延迟造成的经济损失等。但也不宜索赔过高以免影响客户信任关系。一般以实际可证明的损失金额为标准,同时考虑双方长期合作的因素进行适度磋商。

如果客户不同意全额赔付,可以理由明确地同客户进行友好磋商,提供损失明细和证据进行解释。如果还是无法达成一致,可以寻求第三方调解或通过法律程序进行解决。但前提是要保持良好的合作关系,同时也要维护自己的合法权益。

一般要提供索赔申请书、损失明细表及相关证据资料给客户。收到 customer 确认后即可报销。若客户不同意,可以提供澄清解释或提交第三方损失评估报告。报销成功后收到赔付款则申请结束。整个流程应保持得体沟通,以求最佳结果。