外贸往来中如何应对交期的投诉？ 交期投诉的应对邮件模板

交期的投诉，是经常会碰到的。订单生产中有很多不稳定因素，而且客户也经常在订单操作中提出这样或那样的修改意见，这在时间上难以控制。还有货代和船公司，也有可能推迟船期，甚至有爆仓、甩柜的情况出现。这就需要业务员在收到投诉时，第一时间了解和调查清楚具体情况，给客户及时的反馈。

一、邮件模板

Dear Amanda ,

Well received your claim for late delivery time. However，there are several reasons for this result.

Firstly , we received the L/C draft approximately 20 days after PO received.And we could do nothing but waiting for your L/C opening.

Secondly ,revising artwork according to your request takes more than 3 days for confirmation. And we couldn't do the mass production before getting your final approval.

Thirdly , your forwarder adised us that you already corfirmed the shipping date and cargo cut-off date , and haver't doubted about this.

In some respects ,we're also partially to blame. As a matter of fact ,we could inform you some more days ago before shipment,and our colleagues for order follow-up should also pay more attention to your orders.

In the near future，I'm sure that we'll keep the channels of our communication open and avoid any potential danger for our business.

Thanks and best regards ,

Leo

二、常用语句

1.The fault lies with our company for not re-checking the shipping date with you.

没有跟您再次确认船期是我们的错。

2. We're willing to accept part of the blame.

我们愿意承担部分责任。

3.There are several reasons for this delay.

关于订单交货的延误,是有一些原因的。

4.Im sorry to inform you about the shipment delay on such short notice.

我很抱歉这么仓促通知您，船期需要延迟。

5. To recap，we won't accept any additional charge for this delay.

简单来说，对于这次延误我们不会承担任何额外的费用。

以上就是关于交期投诉的应对邮件模板，希望对您有帮助。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

您可以致歉并说明原因,同时提供一定补偿如运费优惠等,并保证下次交期一定交货。同时说明后续服务将更加周到,以平息客户的情绪。

尊敬的XXX客户: 非常抱歉,您订购的YYY货物由于原材料供应延迟,导致我们未能如期交货。为表示诚意,我们将退还您20%的运费。同时保证在XXX日之前完成交付。这对我们来说也是一个深刻的教训。我们将加强对供应链的管理,确保不再出现这样的问题。请您给我们一次重新站稳脚跟的机会。若有任何问题,请您直接联系我们。再次对不便表示歉意。 敬具 ZZZ公司

在此情况下,可以尽量挽留客户,理解客户的心情,再次诚恳道歉。可以提供更优惠的条件,如更低价格或更多优惠来使客户重新下单。同时说明将注意交期问题,以后一定交货如期,重现客户的信心。如果还是不得已要取消,提前退还客户已付款项,以示诚意。

面对情绪激动的客户,首先要保持冷静。然后再次诚恳道歉,表明了解客户的不满,并诚恳承诺将改进。同时给予一定补偿以平复客户情绪,可以提供更低价格或赠送小礼。同时要进行积极主动的沟通,虚心聆听客户意见,以改进服务。及时跟进解决客户要求,重塑对公司的信任。