What information do I see for my orders?

Here we will explain what you're looking at when you review your orders from the Merchant Dashboard. To view new transactions, go to Orders > Unfulfilled Orders:

 Definitions: 

(from left to right)

Date

This is the date the order is released to you. Note that the timestamp is localized to your timezone. You can click "Date" column header to organize your orders by the date they were released.

Order ID

This is the unique identifier we assign to each order. Order ID allows you to differentiate multiple items in a single customer transaction. For example, if a customer purchases two items in one transaction, the two items would have unique Order IDs and the same Transaction ID. 

Days to Fulfill

The number of calendar days the merchant has left to fulfill the order. If the merchant does not fulfill the order within this time, the order will automatically be refunded, and the merchant will be responsible for the cost of the refund. Based on Merchant Policy 5.1, merchants have 5 calendar days to fulfill an order (i.e., mark an order "shipped") after the order released date.

Warehouse

The originating warehouse from which the order shall be shipped, either a Primary or a Secondary warehouse. To learn more about these two types of warehouses, please visit this article.

Destination

The destination country/region of this order. After hovering over to the destination flag icon for each order, you may see special fulfillment requirements for that destination.

Ship to

The customer's name and address/contact information.

Product

The product, variation, and its details corresponding to this order.

Wish Express and/or Confirmed Delivery Required

The orange truck icon and/or blue checkmark icon indicates a Wish Express order and/or an order that requires confirmed delivery (per Wish Express policy and/or Confirmed Delivery Policy).

Total Cost

This is the total amount that Wish will pay merchants for this order.

Action

You may click "Fulfill" to mark this order "shipped" with information such as the order's originating country/region, tracking number, carrier information, and optional notes to yourself. You may also view details of this order or issue a refund:

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

订单编号是您下单时系统自动生成的唯一订单号,采用不重复的字符串格式,可以唯一标识一笔订单。此编号可以帮助商户查找和跟踪订单处理过程。

可以,订单详情页会展示客户的姓名、联系电话、收货地址等基本信息,以便商户准确 discern and fulfill 订单。但是出于隐私保护考虑,客户其他个人信息如手机号、邮箱地址等不会公开显示。

可以,订单详情中会明确显示客户选择的支付方式,如支付宝、微信支付等。这有助于商户了解需要提供的服务项目。

yes,订单详情中会清晰地展示订单的实际支付金额,以便商户核对货款应收金额。

可以,订单详情会显示客户下单的具体日期和时间,有助于商户了解订单的处理优先级。