wish平台退款政策：对于因订单未能送达用户而产生的退款

wish平台退款政策：对于因订单未能送达用户而产生的退款

7.15对于被退回给发货人的产品，商户需承担100%退款责任

如果妥投失败并且物流服务商将产品退回发货人，商户需承担100%退款责任。

商户可以对此类退款进行申诉。

了解产品被退还给发货人的原因

7.16对于低评分产品的任何退款，商户需承担100%退款责任

对于每款平均评分极低的产品，商户都会收到相应的违规通知。商户需对此类产品的所有订单承担100%退款责任，包括今后和追溯到最后一次付款的所有订单。

根据平均评分，产品可能会被 Wish 移除。对于平均评分较低但未被移除的产品，Wish 会定期重新评估。如果产品的评分不再偏低，商户将无需再根据本政策承担100%退款责任。

商户不可对此类退款进行申诉。

7.17对于因订单未能送达用户而产生的退款，商户需承担100%退款责任

如果订单的物流跟踪信息显示为“已妥投”，但用户未收到货，则商户需承担100%退款责任。

商户可以对此类退款进行申诉。

7.18商户使用非 Wish 认可的物流服务商配送订单，将需要承担100%退款责任

如果使用非 Wish 认可的物流服务商配送订单，商户需承担100%退款责任。

商户不可对此类退款进行申诉。

了解 Wish 平台认可的物流服务商

7.19如果店铺退款率过高，商户将无法获得退款订单的款项

如果店铺退款率过高，商户将对未来所有的退款订单承担100%责任。当店铺退款率得到改善，不再过高后，商户将可以按退款政策承担正常的退款责任。

商户不可对此类退款进行申诉。

了解更多有关商户两级高退款率政策的信息

7.20对于在特定国家/地区被报告为危险或非法的产品，商户需承担相关订单的100%退款责任

某些产品在特定国家/地区被视为危险或非法产品，如果商户在这些国家/地区上架此类产品，对于来自这些特定国家/地区的所有订单，商户需承担100%退款责任。

鉴于此类政策违规行为的性质，商户将无法对此类退款进行申诉。

了解危险性产品退款政策的更多详情

查看已归档的退款政策政策

wish商户官网原文详情：

7.15Merchant is responsible for 100% of any refund for items that are returned to sender

If delivery fails and the carrier returns the item to the sender, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Learn about why items are returned to the sender

7.16Merchant is responsible for 100% of any refund for products with low ratings

Merchants will receive an infraction for each product with an extremely low rating average. The merchant is responsible for 100% of the cost of refunds for all orders for the product going forward and retroactively up to the last payment.

Depending on the average rating, products may be removed from Wish. Products that have a low average rating and are not removed from Wish are re-evaluated periodically. If the product is found to have a rating that is no longer low, then the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

7.17Merchant is responsible for 100% of any refund for orders not delivered to the customer

If an order's tracking information marks the order as “delivered”, but the customer did not receive the order, the merchant is responsible for 100% of the cost of refunds.

Merchants are allowed to dispute these refunds.

7.18Merchant is responsible for 100% of any refund for orders shipped with unaccepted carriers

If an order is shipped with an unaccepted carrier, the merchant is responsible for 100% of the cost of refunds.

Merchants are not allowed to dispute these refunds.

Learn which carriers are accepted on the Wish platform

7.19Merchant is ineligible to receive payments from refunded orders if the store has a high refund rate

If a merchant's store has a high refund rate, the merchant is responsible for 100% of the cost of refunds for all orders going forward. Once the store's refund rate improves and is no longer high, the merchant will be responsible for refunds as per standards.

Merchants are not allowed to dispute these refunds.

Learn more about Merchant Two-Tier High Refund Policy

7.20Merchant is responsible for 100% of any refund for products that are reported as dangerous or illegal in certain countries

If a merchant lists products that are considered to be dangerous or illegal in a country in which the products are sold, the merchant is responsible for 100% of the cost of refunds for all orders from these specific countries.

Due to the nature of these policy violations, merchants may not dispute these refunds.

Learn more about Dangerous Product Refund Policy

View archived Refund Policy policies

 文章内容来源：wish商户官方网站  

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

对于因订单未送达导致的退款:我们将在确认信息后48小时内全额退款到用户原支付账户。

如果订单因各种原因延误送达,用户可以在收到货物5个工作日内提出退换货请求,我们将根据具体情况进行处理。

不能。我们需要收货人本人确认收货,或有第三方送货单证明货物已送达,才能视为订单送达。物流跟踪信息只能说明货运进度,但不代表实际送达。

不支持部分退货。我们目前只支持全额退款或退货。如果用户只想退部分商品,需要垫付差价部分。

如果退款由我们原因导致,则无需额外支付手续费。但如果是第三方原因(如用户订单错误)导致的退款,可能需要由用户自行承担少量手续费。