常用的速卖通客服回复模板和话术

速卖通客服回复模板：常用话术

一、当买家光顾你店铺，询问产品信息时

1.1 打招呼

Hello, my dear friend.Thank you for your visiting to mystore, you can find the products you need from my store . If there are not whatyou need, you can tell us, and we can help you to find the source, please feelfree to buy anything! Thanks again.

二、鼓励买家提高定单金额和定单数量，提醒买家尽快确认定单时

2.1 提供优惠

Thank you for your patronage, if you confirm the order assoon as possible, I will send some gifts. A good news: Recently there are a lotof activities in our store. If the value of goods you buy count to a certainamount, we will give you a satisfied discount.

三、交易进行中，通知买家去参看物流情况时

3.1 告知物流信息

Thegoods you need had been sent to you. It's on the way now.Please payattention to the delivery and sign as soon as possible. If you have anyquestions, please feel free to contact me.

四、当完成交易，您表示感谢，并希望他下次能够再次回购

4.1 给予优惠

Thank you for your purchase, I have prepared you somegifts, which will be sent to you along with the goods.Sincerely hope you likeit. I'll give you a discount, if you like to purchase another products.

总结

通过分析，我们了解到速卖通客服回复模板具体有哪些，速卖通客服在进行回复的时候，也是要掌握一些关键点才行的，这样才有利于产品销量的提高。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

如果商家回复时间超过24小时,您可以发送再次咨询或留言催促对方早日回复。若仍无回音,您可以联系速卖通客服反映情况,我们将帮您催促对方尽快给予答复。

您可以诚恳地告诉客户,根据购买商品时间和使用情况,不属于我们公司规定的退换货标准,无法给予退换货服务。同时感谢客户以往的支持,若商品有问题,我们还是愿意提供其他补救措施,如免费换货或Partial Refund等。

对不起,根据我们的出库记录,您的订单应收货1件商品,但您反馈收到2件,请核对一下?如果确有差错,请您提供订单号和商品照片,我们会立即跟进调查,如果真的是我们的问题,我们会尽快给您补发正确的货物。同时感谢您的理解和配合。