wish商户官网原文详情：

How do I refund an order I already shipped?

This article will explain how to refund an order you already shipped. You may want to do this if the item was returned or if the user reported receiving a damaged item.

1. Locate the Transaction ID

If the user opened a ticket, you can find the transaction ID on the ticket:

Copy the transaction ID.

2. Lookup the Transaction

After copying the transaction ID, go to your Transaction History by clicking on Orders > History from the top nav bar.

Paste the transaction ID in the search field, and select “Transaction Id” from the dropdown next to the search bar. Click the magnifying glass, returning your desired transaction.

3. Refund the Transaction

Click on the Action button in the row of your desired transaction and click on Refund.

From here, you can select a reason for the refund from the dropdown and add additional notes. Proceed by clicking “Refund”. Wish will initiate the refund instantly for you, and the user will receive the refund within 5-7 days after their bank finishes processing the refund for them.

Please note that this action will deduct the payment for this order in your next payment cycle.

 文章内容来源：wish商户官方网站  

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

用户可登录商户平台会员中心-我的订单页面,选择需要退货的订单,点击申请退货按钮进行申请。申请通过后,按照退货说明将商品退回我们,我们收到货后3-5个工作日内完成退款。

是的,已发货的商品如需退货,由于问题出在我们,退货的运费我们包裹。用户只需按要求将商品退回即可。

由于安全考虑,我们不支持现金退款。只能使用原支付方式(支付宝/微信)完成退款。一般退款3-5个工作日内到账。

如退货申请和商家确认无误,由我们承担任何可能产生的手续费用,以保障用户权益。