了解速卖通催款话术，怎么让买家付款?

速卖通催付款话术

一、常见话术有哪些？

1. 打电话（尺码错误）——客户自己测量了尺寸发现与网站上描述的不同

2. 打电话（货物在途中）——单号一直停留在某处没有动

3. 打电话（无法查询单号）——单号刚填上去就说查不到信息

二、打电话（尺码错误）的催付款方式

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

三、打电话（货物在途中）的催付款方式

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

四、打电话（无法查询单号）的催付款方式

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed

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常见问答(FQAS)

速卖通不允许强制买家付款。速卖通的规则要求所有交易都必须在平台内进行,卖家不可以采取任何线下行为强迫买家付款。

如果买家在交易结束后一段时间内仍然未付款,卖家可以通过速卖通平台申诉功能将订单申诉为“买家未付款”,经过速卖通处理后可以获得退款。卖家不可以自己联系买家进行催款或者索要线下付款。

速卖通不允许卖家使用各种借口强迫买家付款,例如使用“商品库存紧张”“其他客户也在等待”等理由施加压力。卖家只能通过平台规则规定的期限来催促买家付款,不可以进行任何线下联系。