亚马逊客服常用英语有哪些？模板介绍

一家亚马逊店铺里面包括了很多的工作人员，比如说亚马逊运营人员，亚马逊客服等等，不同的工作岗位有不同的工作内容，对于客服来说，需要有常用的话术，那么亚马逊客服常用英语话术有哪些？

我已经收到您的邮件。

I have received your email (yesterday/last week/this morning……).

Your email has been received.

我不太明白您的意思。

I do not quite understand what you meant.

I have some problem understanding what you meant.

我明白您的意思。

I know what you mean.

I understand what you mean.

能具体解释一下么？您能在说的清楚一点么？

Could you please put it in a clearer way?

Could you please explain it in detail?

Could you please further explain it?

What do you mean exactly by saying……？

谢谢。

Thanks a lot.

Thank you very much.

非常感谢您的回信。

Thanks very much for your early reply.

Thank you for your email.

可以请你在明天以前回复吗？

Can you please reply before tomorrow?

如果你能马上回复，讲不胜感激。

Thank you very much if you can answer it immediately.

希望尽快得到您的回复。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated.

Your early reply will be highly appreciated.

掌握了基本的话术之外，客服的反应能力是非常重要的，反应能力很有帮助提升客服的回复效率，这个能力是需要通过不断的熟练和积累的。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

问题一:亚马逊客服常用的开场白有哪些?

开场白的模板:Welcome! Thanks for contacting Amazon Customer Support. How may I help you today?

问题二:如何问好客户?

问好的模板:Hello! I hope you are having a great day so far. How can I assist you?

问题三:如何询问客户问题?

询问问题的模板:Please let me know the issue/question you are experiencing so I can better assist you.

问题四:如何告知需要查询?

告知查询的模板:Let me check into that for you. One moment while I review your account/order details.

问题五:如何结束对话?

结束对话的模板:Thank you for contacting Amazon Customer Support. Please let me know if you have any other questions. Have a great rest of your day!

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